A popular story at the moment is the Op-Ed of (now) former Goldman Sachs employee Greg Smith.
Posted March 14th, 2012, the footnote reads: Greg Smith is resigning today as a Goldman Sachs executive director and head of the firm’s United States equity derivatives business in Europe, the Middle East and Africa.
Why is Greg leaving? Well, it makes for interesting reading but Smith surmises the internal culture of Sachs is geared towards the management and not the clients. From reading Smith's expose, it appears the system is bent toward screwing the client sideways while assuring him/her that what's taking place is really for the best.
Some interesting quotes from the article:
It might sound surprising to a sceptical public, but culture was always a vital part of Goldman Sachs’s success. It revolved around teamwork, integrity, a spirit of humility, and always doing right by our clients. The culture was the secret sauce that made this place great and allowed us to earn our clients’ trust for 143 years. It wasn’t just about making money; this alone will not sustain a firm for so long. It had something to do with pride and belief in the organisation. I am sad to say that I look around today and see virtually no trace of the culture that made me love working for this firm for many years. I no longer have the pride, or the belief.
How did we get here? The firm changed the way it thought about leadership. Leadership used to be about ideas, setting an example and doing the right thing. Today, if you make enough money for the firm (and are not currently an axe murderer) you will be promoted into a position of influence.
It makes me ill how callously people talk about ripping their clients off. Over the last 12 months I have seen five different managing directors refer to their own clients as “muppets,” sometimes over internal e-mail.
It astounds me how little senior management gets a basic truth: If clients don’t trust you they will eventually stop doing business with you. It doesn’t matter how smart you are.
Sharp-minded musicians who've had any length of time in the industry can probably see already that Smith's disenchantment with the culture at Sachs is eerily similar to how the "big-labels" work.
They're all about turning a profit, not at all about promoting a quality, original and innovative product. In short, the majors have lost their way and are about as relevant as a piano-accordion solo on a nu-metal album.
On that note, Bob Lefsetz had this to say on his blog about the story:
EMI Music Publishing doesn’t pay royalties. I know this first-hand.
Let’s forget the issue of underpaying, on certain tracks they don’t account at all.
And the truth is the rest of the major label infrastructure is no different. That’s their business model. Rippling off the acts, not paying them their due. Which is why they’re fading.
Oh, they blame the public for stealing and use declining revenues to extract even more rights from clients in vaunted 360 deals.
But that’s just because their owners, their executives, want to make more money.
The Goldman executive talks about the change in culture at his firm… Let’s talk about how in the past twenty years the label executives got richer than the acts. But without the acts they’re nothing. Isn’t that topsy-turvy?
Meanwhile, not a single high profile executive has come forth to tell the truth. Because the music business is like the Mafia. Workers are afraid of getting whacked. And not being as lucrative as banking, the ranks of those who can give the middle finger and survive are few.
The labels don’t care if you’re the Eagles or a newly-signed act. They’ll still rip you off willy-nilly. The A&R and marketing people will tell you it’s not their purview, that royalties are another division.
How long can an enterprise that puts its clients last and rips them off survive? Not long.
Which is one of the main reasons the major labels are doomed.
The labels just don't care. My thoughts exactly.
-Bill